Open Ticket
If you can't find a solution to your problems in our knowledgebase, you can submit a ticket by selecting the appropriate department below.
General Support
General customer support for services. If you’re not sure which department to contact, start here and we’ll make sure your request reaches the right team.
Billing & Accounts
Account-related enquiries including billing, invoices, payments, and account changes.
Sales & Pre-Sales
Sales and pre-sales enquiries for new services, upgrades, and general product information.
Abuse Reports
This department handles abuse reports, including spam, malware, denial-of-service activity, and violations of our Acceptable Use Policy. If you are reporting abuse related to our network or services, please include as much detail as possible.
Network Operations
Our Network Operations team handles core infrastructure, connectivity, and platform availability across our network. This department is typically used by partners, datacentres, and upstream providers.
Partner Enquiries
Enquiries regarding partnerships, reselling, and business collaboration with HyberHost.
Legal & Compliance
Legal, regulatory, and compliance-related enquiries, including data protection, law enforcement requests, and formal notices.
Domains & DNS Services
Domain registration, transfers, WHOIS, DNS issues.
GameForge Accounts
GameForge Account-related enquiries including billing, invoices, payments, and account changes.
GameForge Support
Customer support for GameForge game hosting services, including service issues, setup assistance, and general enquiries.
